Help
Support
Questions, bug reports, or feedback about MediLens? We're happy to help — reach out any time.
Contact us
Email us at mariuscristian.bancila@gmail.com
We aim to reply within 2 business days.
Common questions
How do I scan a medication?
Open MediLens, tap the scan button, and point your camera at the medicine box or label. On-device text recognition identifies the medicine automatically — no internet connection required.
My reminders aren’t going off. What should I check?
Make sure notifications are enabled for MediLens in your phone’s system settings, and that "Do Not Disturb" isn’t silencing alarms. On some phones you may also need to disable battery optimization for MediLens so the OS doesn’t stop it in the background.
Is my medication data sent anywhere?
No. All medication and reminder data stays on your device — MediLens does not require an account and does not upload your health data to any server. See our Privacy Policy for full details.
I purchased Remove Ads but still see ads / it isn’t working.
Try Settings → Restore Purchases first, which re-syncs your purchase with the app. If ads still show afterward, email us at the address below with the app store account you purchased with and we’ll sort it out.
How do I delete my data?
Go to Settings → Privacy in the app to export or permanently delete all locally stored medication and reminder data. Uninstalling the app also removes all local data.